Evaluating HRM’s contribution to Organisational Effectiveness Essay

Human Resource Management is a key component in the maintenance and utilization of an effective workforce. HRM includes myriad activities ranging from recruitment to training and even the development of compensation systems. HRM has evolved significantly since the early 1900s. The need to deal with labor unions and the human relations movement has increased the need for competent human resource professionals (Dessler, 2002). 3. Reasons for Measuring Human resource managers are required to balance the requirements of management against those of the organization to ensure staffing requirements are consistent with the overall organizational objectives. There is always a focus on results and measurement, the benefits from such analyses are numerous. Some of the key reasons for measuring HRM are (Phillips, 1996) 1. To identify HRM’s contribution to organizational effectiveness 2. To determine whether HRM is accomplishing its objectives 3. To identify the strengths and weaknesses of HRM processes 4. To calculate the return on investment in an HRM program 5. To determine if an HRM program or policy justifies investment of resources 6. To establish a database that can assist management in making decisions about HRM 4. Indicators of HRM The main impacts of HRM to the organisation can be gauged from the following key indicators (Frost et al, 2001) Figure 1: 4 Quadrants of HRM Indicators 5. Measuring HRM The influences and impacts mentioned previously provide an indication of the relative success of HRM within the organisation. As is evident, there are a number of indicators and their measurements and applications are quite varied. Some of the more common ways of measuring HRM are Surveys There are myriad proforma surveys that are available to HRM Managers to review and measure the feedback from employees and customers. OPM’s (Office of Personnel Management) Organizational Assessment Survey was created to assist organisations in the assessment and improvement of their performance and has since become an industry standard. The survey contributes to organizational performance improvement by: 1. â€Å"assessing organizational strengths and weaknesses; 2. providing a basis for effective action-planning to determine training and organizational change strategies; and 3. establishing measures for benchmarking and evaluating change in organizational performance over time.† (Fitz-Enz, 2000) Financial Analysis Cost- Benefit and ROI Analyses Return on Investment (ROI) is a cost-benefit analysis that offers HR managers a way to explain, in financial terms, how HR contributes to the bottom line. This helps in boosting HR’s credibility in management circles. To date, a major obstacle HR professionals have had in becoming full partners with senior agency management teams is proving its value to business discussions. Historically HR has not had the statistical data or business cost benefit analysis to prove its influence and impact on the organisation. However, using ROI to show that human resources management is an investment, rather than an expense, helps move HR further in the direction of becoming a strategic partner. Activity Based Costing (ABC) ABC is a process of estimating the costs associated with each step of a process. It has been used to identify the costs of HRM programs and processes. â€Å"It is an accounting system that assigns costs to products based on the resources they consume. The costs of all activities are traced to the product for which they are performed. Overhead costs are also traced to a particular product rather than spread arbitrarily across all product lines† (Albrecht, 2000). The breakdown of costs increases the visibility and transparency and proves how effectively resources are being used, which in  turn can help improve strategic decision-making. Several organisations have successfully used ABC to reveal the true cost of HRM, either to inform the overall budgeting process or to help benchmark HRM costs against other key industry players. Benchmarking â€Å"Benchmarking is a systematic process of measuring an organization’s products, services, and practices against those of a like organization that is a recognized leader in the studied area† (Phillips et al, 2001). Organisations across industries and geographical boundaries are using this practice to discover ways of improving service and increasing business efficiency and profitability. Strategic Analysis Balanced Scorecard/Balanced Measures The Balanced Scorecard is a strategic measurement approach that provides a method of aligning business activities with the organization’s strategic plan and monitoring performance of strategic goals over time. A set of balanced measures is used, rather than focusing on the single, traditional bottom line. The original scorecard developed by Kaplan and Norton (2004) was divided into five perspectives (or measurement areas): 1. Financial: Demonstrates how our initiatives, activities, and actions contribute to the organization’s bottom line, or how they provide value for the money spent. Cost and revenue are the main measures for this perspective. Labour costs expressed as a fraction of revenues is a common financial measure. 2. Customer: Tells us what we must do to meet the needs of our internal and external customers. Time, quality, performance and cost are the main areas in which customers are interested. Good government is accountable to the customer. 3. Internal Business: Shows where we must excel internally to succeed in accomplishing our mission. Cycle time, quality, employee skills, and productivity are examples of internal measures. 4. Learning and growth: Illustrates how the organization can continue to improve and create value. This includes how we sustain the growth of our people. The ability to innovate, improve, and learn are key characteristics of this perspective. 5. Human Resources Employee Empowerment: Tracks how leadership and working environment enhance HR employee’s job performance. The Malcolm Baldrige Criteria for Performance Excellence The Malcolm Baldrige Criteria are a framework based on a set of core values and concepts that any organization can use to improve overall performance. â€Å"They integrate key business requirements into a results-oriented framework and reflect validated, leading-edge management practices against which an organization can measure itself† (Becker et al, 2001). Organizations are assessed, using a scored point system, on approach, deployment, and results. The Criteria are recognized nationally and internationally as a model for performance excellence and therefore represents â€Å"a common language for communication among organizations for sharing best practices† (Kaplan & Norton, 2004). 6. Conclusion The history of HRM has been characterized by a continues attempt in justifying its impact and influence within an organization. The rise of unions along with the expansion of companies into foreign markets has made efficient HRM critical. HRM has moved from the position of justifying its position in an organization to adding to the organizations profits by â€Å"managing its most important asset – its people† (Dessler, 2002). 7. Bibliography Kaplan, R. S. & Norton, D. P. (2004) Strategy Maps: Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press. Becker, E. B., Huselid, M. A. & Ulrich, D. (2001), The HR Scorecard: Linking People, Strategy and Performance, 1st Edition, Harvard Business School Press. Phillips, J. J., Stone, R. D. & Phillips, P. P. (2001) The Human Resources Scorecard, Butterworth-Heinemann. Albrecht, M. H. (2000) International HRM: Managing Diversity in the Workplace, Blackwell Publishers. Fitz-Enz, J, (2000) The ROI of Human Capital: Measuring the Economic Value of Employee Performance, American Management Association. Frost, P. J., Nord, W. R. & Krefting, L. A, (2001) HRM Reality, 2nd Edition, Pearson Education. Phillips, J. P. (1996), Accountability in Human Resource Management – Improving Human Performance Series, Gulf Professional Publishing. Dessler, G. (2002) Human Resource Management, 9th ed., Prentice Hall.

Plantation Management in the Old South Essay

William Scarborough’s, The Overseer, examines the importance and the daily duties of the plantation overseer and how they influenced and contributed to the production and efficiency of slaves in the â€Å"Old South†. This position was unarguably, the most important position in the southern plantation system as they determined the success or failure of a plantation. In some small plantations, but mostly larger ones, the overseer was in charge of the supervision of enslaved Africans, care of the land, planting, farm tools, and harvesting. The overseer has been especially known in history as the handler of harsh disciplinary actions against slaves for breaking heavy or mild rules. The emergence of job advertising stormed through the south with higher number of individuals owning slaves. Over time leading up to the Civil War, the position of overseer has been professionalized with some planters even requiring letters of recommendations from their applicants. The goal of the author is to gather facts and accurate evidence that demonstrate how overseers effectively completed their task set forth by plantation owners and were less concerned about the torture and harsh beating of the enslaved Africans. The writer focuses more on the profession itself as opposed to examining the individual’s social class or morals in society. He also attempts to provide a valuable interpretation of one of many groups that made up the white middle class of the Old South. The book is divided into three sections with the first concerning the history and role of the overseer in the plantation establishment. It also gives key details on contract negotiations between the overseer and the plantation owner. Lastly, this section shows the view of the overseer by the general public. The second section examines the managerial duties and responsibilities and some of the disagreements between the plantation master and the overseer. The final section shows the occupation and the importance of the plantation supervisor during the Civil War and how the loss or reduction in available overseers affected the surviving plantations after the war ended. The overseer system was first introduced in the United States by the Virginia Company of England with the primary job function of upholding gained territory. When Africans were shipped to the Louisiana Territory as slaves, this very system was implemented. The vast majority of overseers during the colonial period were indentured servants whose terms of service had expired. One major reason for the increase in overseers in the antebellum south, during the 18th century were the cultural change that demanded plantation owners to indulge in the arts and other cultural pursuits. The profile of many of the men that went into this profession were most likely either the son of a planter, white lower class men, and men who actually saw the economic benefits of being an overseer. One distinctive feature of the overseer system during the colonial period was the practice of leasing developed plantations with slaves as stock. With this agreement the overseer was in charge for maintenance of the s lave force, and in return received one-third of the net proceeds from the selling of the crops. This profession would soon become highly profitable when cotton became the forefront of agriculture in the United States although to some had a negative view of the position. Although most of the overseers were originally poor and uneducated, they still gained enough respect by their employers to be acknowledged as a semi-elite professional with a very profitable position. Whatever may have been the view of the planter class regarding the step on the â€Å"social ladder† occupied by slave managers, the overseer himself had no feeling of class inferiority and showed little resentment toward the proprietary group. One of the major duties of the overseer was the welfare and discipline of the slaves, the care of livestock and other agriculture implements, and the production of staple and subsistence crops. The overseer assigned certain task to specific slave groups and supervised the labor of slaves in the field. The overseer was expected to have basic medical understanding to be able to examine the slaves and make note of any who actually needed professional treatment to treat certain physical hinders. The slave manager was obliged to make periodic inspections of slave cabins and was responsible for the distribution of clothing for the slaves. Lastly, and most importantly, the overseer was expected to ensure the security of the whites against uprisings of slaves, which was to some, inevitable. Depending of the plantation, there were also a second set of rules that were handed down from the planter to the overseer to instruct to the slaves. Some plantations had very harsh working conditions and required long hours, regardless of age or gender, while other were pretty mild with less work demanded from pregnant women and children under the age of seven. Some planters stated that â€Å"a happy slave is a productive slave† and the overseer had to abide by the wishes of the planter although they may have had different views on the use and managing of the slaves. The relationship between the overseer and the planter became pivotal leading up to the Civil War in 1861. As the Civil War began to run its course, the production of agriculture (with slave labor) was extremely important in the surviving and continuity of the south. The role of the overseer became even greater than ever with the departure of healthy white men leaving to join the Confederate Army. In many areas in the south, the only remaining security against insurgencies from the slaves was the overseers. It was no surprise that the drafting of plantation managers to the Confederate Army, angered many planters knowing that there would not be enough qualified managers to keep the slaves productive and fearful. There were even laws put into place in states such as Georgia, South Carolina, Mississippi, Alabama, and Louisiana that limited the number of overseers that could be drafted into the army. The south also made a rule stating that any wounded soldier who is able must return and oversee a plantation in order to contribute to the production of goods in the south. With this reduction in overseers, many slaves were able to escape and a number of large plantations fell due to the absence of the â€Å"slave Manager†. Scarborough’s The Overseer, examines the life and impact of the plantation overseer and how it shaped the working system of slavery and production in the United States. The author’s uses key facts to back his thesis on the importance and professionalism of the overseer. Scarborough did extensive research by exploring primary sources such as the memoirs of planters, public records, legal documents, and advertising posters. He incorporates a number of different employment contracts between planters and overseers and compared them based on the size of the plantation, state and region, and number of slaves. The author seemed to look at this job description from a professional standpoint as opposed to the ills and negative view that society and some historians have placed on the managers of plantations. He mentions that some overseers who were uneducated or inexperienced greatly affected the outlook for this profession and shadowed the somewhat complex job of managing an entire plantation.

Compare and contrast the Buddhist view of self with that of Assignment

Compare and contrast the Buddhist view of self with that of Christianity - Assignment Example In Christianity, God is the omnipotent and He is the creator of world, humans and life. He is entitled to shower his love and blessings on his folks and devotees. Buddhism on the other hand follows a different perception as regards to the concept of self. Here, man is more prominent than the presence of God. God is inevidently the creator of the universe but never does it mentions about the presence of that omnipotent power to take care or shower its blessing on its folk. Man in Buddhist philosophy is the creator of his own destiny and it is the self, responsible for suffering too. It is the â€Å"karma† of a man that makes him responsible for his suffering. Buddhism and Christianity, both of the religions, could not excel their limitations of eternity and laying down the exact role of human on earth and the role of God. These two facets sometimes overlap with many other regimes that noteworthy in both the religion. All About Religion, â€Å"Comparison Christianity and Buddhism - What are the differences?†, July 24, 2010. Religion. 2010.

Human Communication Interface Comparison Assignment Essay

Human Communication Interface Comparison Assignment - Essay Example The physical user interactive display enhances the richness of the media content being displayed, making it more motivating for a customer to search through such content with much ease. This paper will compare the physical interactive user interface in Netflix.com and Hulu.com in determining which interface presents better user interactivity in movie watching and streaming. A good interactive physical user interface makes it easy to use for audience with different abilities. Fitt’s law and Hick’s law of interactive user design will be used in comparing between the two websites. Interface Description Netflix.com and Hulu.com are two movie streaming and TV content streaming sites respectively, used by movies lovers and those who like streaming digital content directly. In this paper the desktop interactive interface presented by Netflix.com and Hulu.com will be compared in investigating the system that has been designed according o the principles of interactive design, an d according to Hicks and Fits design laws of interactive design. ... Interaction Description Both Hulu.com and Netflix.com require member subscription where in order to access the content, one has to sign into a private account. This implies that they both charge varying subscription fees to their members and are considered cheaper alternatives by many movie lovers and in TV content streaming. Both Netflix.com and Hulu.com are accessed over the internet and use a broadband to stream digital content. Therefore, the display of the film graphics, online TV shows, documentaries among many digital contents that are stored and streamed from the two sites either through a free service for Hulu.com, or through subscribed services for both Hulu and Netflix. The main difference is that Hulu Plus is mainly dedicated to TV shows, with its user interface display being made of a wide collection of TV shows and documentaries, while Netflix mainly focuses on movies, with its user interface portraying the numerous movies that can be obtained from the service, all in a n interactive graphic (Kanouse, 110). Hulu.com will thus attract more TV and documentary lovers while Netflix has its audience across both TV lovers and movie lovers. The main interaction in the two websites takes place as viewers access the sites, log into to private accounts, and search for the required contents to watch. The desktop before logging into private accounts is thus critical in guiding and assisting the viewer through the available contents to make searching easy , speedy with the least number of non-repetitive actions required to access such content being critical in determining the ease of use in each website. Users are required to use a few tools in

Technology in retailing Essay Example | Topics and Well Written Essays - 2500 words

Technology in retailing - Essay Example Retailing can take many form depending on the individual concerned since he/ she may decide to take on a door-to-door delivery system where he/ she goes to the consumer even if they at times might not have ordered the same (Baker, Grewal & Levy, 2004). This at times influence impulse buying. Another form involves the use of a given permanent location that may be a shop, mall or even market place. In this second scenario the customer only buys when they themselves have gone to the said place. From the above small description of what retailing is we can proceed and take a keen look at the various models of retailing we have. The first model involves independent retailers who are basically ones who have built a given business from its inception to its current state. They are those who we call the entrepreneurs who see to it that a business grows from an idea they had, its early stages of growth until it is fully established (Emmitt, 2012). Independent retailers are very different from t he second group of retailers who only acquire an already existing business. These retailers either acquire the business through buying the said business or at times it through inheritance. We can see that these group does not have the difficulties of coming up with a plan and executing it to inception. Theirs is just to maintain and improve on an already existing business. In this group we can say in one way or another may entail franchise where there is a purchase of a franchise which is like buying the legal approval to use a brand name, or the concept and business plan of an existing business. The final model of retailing we look at is the technology based business which involves the use of technology in the acquisition, retaining and servicing of consumer needs. Thus due to a still competition from already existing models of retailing, technological retailing has to establish and follow given guidelines in order to stay among the top models. After all is said and done we have to take a look at the E-strategies used in retailing to one way or another ensure the success and practicality of the retailing business (Baker, Grewal & Levy, 2004). The first option involves offline shopping which we have looked at in detailed in the previous paragraphs. It is also known as bricks where consumers are at liberty to try, feel and even measure or fit on product before they can acquire the said product. This is not to mean that they may accept returns from consumers as this varies depending on the terms and conditions of the retailer. In this category as we have seen may involve clothing stores, supermarkets and malls among other on location retailers. Another very familiar option involves the seeing of the products online and buying the same offline which is commonly known as bricks and some clicks.in these scenario, consumers tend to gather information about a given service or good online via the internet and after some comparison and analysis goes ahead to buy the sa id product in a store that has the same. This strategy might not work for the website operator especially if the site is not part of the ownership of the store (Emmitt, 2012). This is because a consumer might research on a given alien site and proceed to buy the product from a different store thus the website operator gets nothing. Another issue with online research before purchasing is that if the information on the site is

The relations between the U.S. and China Essay Example | Topics and Well Written Essays - 1250 words

The relations between the U.S. and China - Essay Example Improving relations with China also require the United States to take an approach that that is not geared to contain China. The relationship between the United States and China over the last century has been marked by a lack of understanding by the former towards the latter. The United States has, for the most part, failed to realize the aspirations of the Chinese and has often considered it to either not being important enough to its strategic interests, or seen it as a rival that needs to be countered. China on its part needs to use President Xi’s visit to the United States to convince the world that of upholding basic rules and norms when dealing, for example, with its neighbors. China can also use the visit to advocate for the establishment of regional institutions to help promote cooperation between the two countries regardless of conflicting interests. On another note, the S&ED is an opportunity for China to raise the major issue that they feel need to be resolved to imp rove the bilateral relations between the two countries. The S&ED is important for China and the United States in terms of ensuring that both countries pursue a cooperative and constructive relationship. Through the S&ED, China can set its goals on how to improve bilateral relations and discuss matters of mutual interest. China has a role to play in the international sphere in terms of resolving regional challenges. The President of China can also use the visit to discuss the way forward with regard to hastening global economic recovery.

Case Study Assignment Example | Topics and Well Written Essays - 2250 words

Case Study - Assignment Example Capital budgeting decisions fundamentally places strong emphasis on time value of money. In this regard, net present value method is very effective as it takes in consideration discounting of the inflow. The NPV of project Alpha was determined to be  £36,700 while that of project Beta was determined to be  £29,340. Both NPVs are positive but project Alpha has higher NPV, hence the firm should accept project Alpha. Accounting rate of return has been measured by establishing proportionate relationship between average accounting income and average investment for a specific period. The ARR of project Alpha was determined to be 29.39% while that of project Beta was determined to be 1.62%. The reason for low ARR in project Beta is significant investment in new purchases in the third year. Based on ARR, project alpha should be accepted. Additionally, payback period is least for project Alpha and based on the argument that a project with quicker returns should be accepted, project Alpha is better investment that Project Beta. Nonetheless, the overall assessment favours project Alpha over project Beta. Therefore, Project Alpha is a better investment (Froot and Stein, 1998). Capital budgeting decisions can be evaluated using discounted and non-discounted techniques: the discounted techniques comprise NPV and IRR method while non-discounted techniques include ARR and Payback period. NPV is referred to the difference between initial investment in a project and the discounted future net cash flows from the project. The NPV of a project ranges among positive, negative or breakeven (equivalent to zero). The first criterion for accepting a project is positive NPV as negative NPV indicates unfeasible project while zero indicates breakeven. The second criterion for accepting or rejecting a project is that an investment with highest NPV will be accepted. Discounting cash flows using a discounting factor, which

Textile Industry of UK Essay Example | Topics and Well Written Essays - 3000 words

Textile Industry of UK - Essay Example These two companies are major UK textile and apparel manufacturers. This report examines the growth prospects for the two companies trends in fashion have been listed at the close of the report. The aim and objective is to analyze the growth of the industry as a whole with the two companies presenting the model for growth behavior. A company with a vision to originate unconventional, vibrant outfits and frills was well established back in 2001 in East London. It initiated its work by printing t-shirts in a different style called "Screen Printed T-Shirts" This innovation got great appreciation and got famous in no time. The brand for its quality and uniqueness became reputable and spread its network in Japan, Paris and Italy. Creative designs and distinct style distinguish it from other brands. The company has mission to en light your day with it diverse product range, catering to all ages (Lazy Oaf Company, 2009). Witnessing the current economic downfall throughout the world the company has done remarkably well to maintain its place in the market by taking timely initiatives and launching campaigns and promotional offers that helped it securing its share in the market (Lazy Oaf Prices, 2009). The prices of products have been kept in accordance with the buying ability of masses, not to deprive them their right to buy quality brand. At this critical juncture the performance in terms of growth is uphill with innovation in Fashion stands as essential standpoint. Bay & Brown Company A UK design studio that promotes exclusive compilation of ideas, print designs and notions fabricate for UK and various international fashion industries. Bay and Brown is playing a key role in boosting the image of the company all over the world in terms of setting a benchmark regarding the fine prints and designs famous for their innovation and cost effectiveness (Bay & Brown Company, 2009). Comparison between Lazy Oaf Company & Bay & Brown Company I. Trend Setter Both the organizations are trend setters of their own particular type. Both have been initiating innovative ideas and setting a benchmark for the others to follow. This is not only limited to the borders of these countries but have certainly crossed other borders with convincing successes. II. Goodwill in the Market These leading organizations enjoy their goodwill in the market by providing and catering to the needs of the masses. The uniqueness of their brands has been one of the major factors contributing in their uphill goodwill. In this critical scenario of recession it is the most difficult work to keep up the brand name in the market but hats off to the companies which have been working for sustaining their brand names. III. Share in the Market Due to increased market goodwill these organizations enjoy a handsome market share as well. In their success the role of the goodwill is of key importance as it increases the

Communication and conflict Essay Example for Free

Communication and conflict Essay Communication is important, as it is the medium of conveying message, forming the first interface in method of conflict resolution. Communication is almost always within the context of culture, and culture determines the significance of words as well as gestures and non-verbal expressions, affording people with choices of high context or low context communication, depending upon their cultural maturity and ability to handle multi-culturalism and accommodate a range of opinions and ideas other than those familiar to them (Grosse, 2002). During the initial phase of cultural familiarity, communication takes place at low context, meaning that people rely more on direct verbal communication, which is more or less literal in nature. As the cultural relationship progresses, communication interaction moves ahead on continuum to become high context, and it becomes more interpersonal and contextual, minimizing chances of misunderstanding and confusion. However, in cases where the entire cultural paradigms are set in low context or high context communication patterns, cultural crossover becomes a difficult barrier for all the involved parties. Effective cross cultural communication is centered upon knowledge, empathy and intercultural sensitivity (ibid). The correct approach in such cases is be flexible, adaptable and receptive to all views, no matter how contrary or incongruous they appear. A successful cross cultural communication situation demands coming over these contradictions and differences in opinion to form a harmonious vision. A positive and patient listening attitude is also valuable as it allows people to fathom emotions of others and makes them perceptible to alternate view points. Finally, the most important attribute in cross cultural communication is recognition that every culture is correct in its own context and each has to yield some ground to reach a harmonious consensus (ibid). Discussion on mediation and skills in conflict resolution Effective communication strategies are keys to resolve conflict by providing channels that provide expression of grievances and bring conflicting parties together. In the field of conflict management, communication strategies help through the channels of 1. Negotiation: Negotiation has emerged as an important form of conflict management within organizational and social setups. As such research in communication theory in conflict management has started to pay close attention to communication behaviors, types and strategies towards successful negotiation. Negotiation, as a part of managing conflict, requires interested parties to trade proposals for settlement that include, out of court settlements, business contracts, collective bargaining contract etc (Womack, 1990, 32). As Womack further elaborates, generally the process of negotiation proceeds through motives that are both competitive and cooperative. The approach of communication in the entire process of negotiation is concerned with the messages that are transferred among negotiators and the concerned parties. Communication intervenes in the process of negotiation through its both verbal and nonverbal forms and constitutes the entire base on which the goals and terms of the bargain are negotiated. Communication plays the central role in not only developing the relationship among the parties in conflict, but also in determining its direction. It is also central in every form of bargaining process, whether the bargaining is done for organizational form of conflict management, involves conflict resolution, negotiation on legal agreements or for negotiation in inter-group an intra group conflict. The entire role of communication in negotiation processes and strategies is quite vast and it ranges from defining the conflict issues, selection and implementation of strategies to presenting and defending the viable alternatives and finally helping in reaching on a solution (Womack, 1990, 35). 2. Third party intervention: Third party intervention in conflict situation is a tricky and challenging situation. It is considered as one of those areas that offers real test to the communication skills of the intervening person. Although mediation requires a neutral and third party to bring the disputants on the resolving chairs and solve the conflict, the mediator per se, has no authority and commanding power to force the parties into acquiescing to an agreement. At the best, the mediator can use persuasive and convincing dialogues through which the involved parties voluntarily agree to reach at accord through advises, admonishments, ideas, and views of the mediator and break into meaningful dialogue with each other (Burrel, 1990, 54). Its easy to see that this entire procedure requires very high level of communication skills on the part of the mediator to successfully negotiate agreement among the conflicting parties. According to Burrel, one of the important communication skills in third party intervention is the ability to collect as much information as possible on the cause, background, and nature of conflict as well as on all the parties and individuals that are involved in the conflict. Burrel informs that an effective communication strategy to gather information is question-asking within a variety of communication approaches, some for example being, employment interviews, initial interactions and parent-child discourses, although there has been insignificant research on role of particular types of questions in mediation itself. However, it is established beyond question that the questioning abilities of a third party mediator are very important in striking a collaborative approach to the entire process of conflict management.

Social Responsibility Essay Example for Free

Social Responsibility Essay A community consists of organizations and citizens that are all tied to one certain area. What makes a community successful and effective is when both the companies and citizens work together with the same values and interests. When both organizations within a community and its citizens work together, it is a win-win situation. It makes for a better place to run an organization and a better place for its citizens to live in. Successful companies and organizations are now focusing on things other than making a profit. These companies are looking into how to make the community they serve a better place and to build a better relationship with its community which in turn, will help them operate more effectively (Investopedia, n.d.). Company Q is having a little trouble with containing a positive social responsibility with the community it serves in. Bing in a major metropolitan area, Company Q has had to close two because they were always reporting a loss. These two stores were unfortunately, located in areas where the crime-rates were higher. Company Q does not have a positive outlook on the social responsibility to its community because of the lack of trust that the management in Company Q has with their employees. Local food banks have asked Company Q to donate day-old food but Company Q has declined thinking that the company will lose money because management thinks that its employees will steal the food claiming that they are donating. The company feels that if its employees do any of this fraud or stealing, the company will lose money. One action that Company Q can take to improve its social responsibility is to increase security levels. Company Q does not have any trust in their employees so they can start by adding video surveillance to make sure that their employees are not stealing or doing any kind of fraud with the food they could be donating to the local food bank. Another type of security  measure can be to hire some sort of security or loss prevention to the stores. This kind of measure can help with keeping any stealing from both their employees and customers. Increasing the type of security can even help with keeping those stores that they had closed down in the high crime rate areas. If criminals know that there are some sort of security measures within the stores, it decreases the chances of stealing which in turn, will hopefully keep Company Q from losing money. Another action that Company Q can do is to try and find cheaper ways of finding health-conscience and organic products. This will help with decreasing the amount of products that are left unsold. They can try and find any local producers and maybe come up with a deal to buy products in bulk for a lesser price. This will help with decreasing the sales price on the items so that hopefully more customers will want to purchase more of these items. Being in a metropolitan area, the citizens in the community are very limited to the stores they can shop at since space is very limited in downtown areas. Company Q could benefit with lowering their prices on high quality, health-conscience and organic products because it would draw more customers into their stores if they were more affordable. A final action that Company Q can do is to provide some training to their management and employees. One type of training can be about ethics and the company’s code of conduct. Ethics and the company’s code of conduct training can help the employees know from right and wrong. It will help the employees understand what is expected of them as an employee. Another type of training can be employee training and activities that will help with the morale within the company. They can do activities that will help build teamwork and happiness with working in the company. These kind of activities can help promote job satisfaction. The kind of morale that would build from these activities can make the employees enjoy where they work and who they work with. Job satisfaction will make an employee want to do the right thing because they enjoy where they work. References Social Responsibility Definition | Investopedia. Investopedia. N.p., n.d. Web. 6 Oct. 2014. .

Shakespeares Portrayal Of Women English Literature Essay

Shakespeares Portrayal Of Women English Literature Essay Shakespeares female characters are represented across a variety of social classes. In this essay I will explore how Shakespeare portrays women in A Midsummer Nights Dream inclusive of several female characters in this play. This allows us to examine in depth, to a very limited extent, how they were treated in society and the stereotypical roles Elizabethan society imposed upon them. I will be examining specifically the characters and portrayal of Hippolyta, Helena and Hermia and how they defy the stereotypical notion of how women were treated by men. Firstly, the most obvious aspect regarding Shakespeares portrayal of women in this play is that the female gender is commodified. Throughout the play, women are treated like objects to be sold or traded. With reference to the background of the characters Theseus and Hippolyta, Greek mythology states that when Theseus, the Duke of Athens, sailed to the land of the Amazon, the Amazons offered Theseus gifts of peace. However, Theseus kidnapped Hippolyta, the queen of the Amazonians, and forcefully made her his wife.  [1]  This resulted in the war between the Athenians and the Amazons. Theseuss action of claiming Hippolyta as a prize and a wife might show that he treats them as objects rather than human beings.  [2]  This idea is reinforced when Theseus says Hippolyta, I wooed thee with my sword, and won thy love doing thee injuries (I.i.16-17). This statement refers to how Theseus won the battle with the Amazons and in conquering the Amazons; he has conquered their queen, Hippol yta, both physically and emotionally. Hippolytas lines in this play are of relatively insignificant amount and value as compared to Theseuss. For example, in the first Act, Hippolyta only comforts Theseus by saying that Four days will quickly steep themselves in night; Four nights will quickly dream away the time (I.i.7-8) and they will have the marriage ceremony soon. In addition, Theseus appears to be making the decisions regarding everything, ranging from their marriage to Hermias marriage. This is significant as it shows that Hippolyta is subservient to Theseus as she has little say in these state events despite being seated next to Theseus. In addition, Hippolytas silence could possibly show how she is unhappy about being forced into a marriage with Theseus  [3]  as shown in the 1970s BBC production of A Midsummer Nights Dream. Hippolytas silence could also be seen as a rejection of male dominance.  [4]  However, it is also significant that Hippolyta gets is given more of a voice in the last scene after bein g married and this will be explored later. Another relationship that suggests the marginalizing of women is seen again between Egeus and Hermia. Egeus, Hermias father, has made up his mind to marry Hermia to Demetrius but Hermia refuses to do so. Egeus then brings up this complaint to Theseus, hoping Theseus is able to help him. In doing so, Egeus is shown to regard Hermia as a commodity. Egeus says that Hermia has turned her obedience, which is due to me (I.i.37) and that since she is mine, I may dispose of her (I.i.42). These 2 lines show Egeus treating Hermia as mere property  [5]  because he made her and hence Hermia ought to listen to her fathers instructions. This idea is also proven by some parents in the early 17th century such as Sir Edward Coke who whipped his daughter into marriage with a mentally unsound man.  [6]   Moreover, Theseus becomes the personification of the law in Athens as he tells Hermia to either to die the death, or to abjure for ever the society of men (I.i.65-66). According to the ancient privilege of Athens (I.i.41) a womans father has the right to decide who she should marry and she has no say in his decision. If the woman goes against the wishes of her father, she can either be put to death or to stay a virgin forever by becoming a nun. The number of different options given by both Theseus and Egeus only goes to support the fact that Renaissance women were constrained in the verbal medium and that silence was the virtue most stringently required from Renaissance women.  [7]   However, it is also through these three women that we see the female gender defying the societys treatment of women then. Hippolyta, Helena and Hermia go against the grain in their unique ways and show that despite the limitations and laws that society imposes upon them, they are able to assert themselves and show society that they have the potential to be as capable as men. Critics have said that Shakespeares portrayal of women in this manner could possibly be his own stand on how women should be treated equally as men but since he belongs to the Elizabethan era, it is still difficult to garner Shakespeares precise views on feminism and its issues solely based A Midsummer Nights Dream and even if we could, it is still problematic to judge his 16th 17th century mindset based on the definitions and criteria of twentieth century feminism.  [8]  In addition, Shakespeare is based in the Elizabethan era yet he writes about the lives and attitudes of the ancient Greeks. This suggests that interpreting Shakespeares mindset from his works is only reliable to a small extent. Hence, his representation of women only serves as an understanding to how he was unorthodox in the gender assumptions of his era. One extremely effective method of showing that women should assert having their opinions and rights recognized by men is to have the characters in A Midsummer Nights Dream either engage in a power struggle or a role reversal. The very first power struggle shown in the play exists between Egeus/Theseus and Hermia. In Act 1 Scene 1, Hermia openly defies Egeuss wishes for her to marry Demetrius instead of Lysander. Through Egeuss eyes, Hermia is seen to have a stubborn harshness (I.i.38) and she will not consent to marry with Demetrius (I.i.40). She defies Egeus despite knowing that ancient tradition grants the father power to marry his daughter off whoever he wishes to. Nonetheless, she even conspires with Lysander and agrees to his plan of leaving Athens to Lysanders widow aunt whose house is remote seven leagues (I.i. 159) and out of reach of the sharp Athenian law (I.i.162). While running away might seem like a nuanced and subtle form of defiance, it is still an affirmation of Hermi as rights and freedom as a woman to choose who she marries. In the same scene, she defies Theseus in both her tone and her language. For example, when Theseus tries to persuade Hermia to marry Demetrius by saying that Demetrius is a worthy gentleman (I.i.52) Hermia asserts, So is Lysander (I.i.53). In addition, when Theseus tells Hermia that she faces either a nunnery or death, she replies that My soul consents not to give sovereignty (I.i.82) and she would rather be a nun than having to marry Demetrius. In Hermias case, the act of women asserting themselves is almost unheard of as Shakespeare lived in a patriarchal culture in which authority and privilege is particularly invested in the hands of the patriarch of a family. This shows that women were subordinate to men.  [9]   The most obvious example of gender reversal is between Demetrius and Helena. In Act 2 Scene 1, Helena reminds the audience about this role reversal by saying, We cannot fight for love, as men may do; we should be wooed, and were not made to woo (II.i.241-242). This line refers to how, in this situation, Helena is playing the role of the male chasing after the female (Demetrius) through the woods and persuading Demetrius to love her. Although I acknowledge that Helena is forced to woo Demetrius due to her situation of unrequited love, it is not proper for a woman to behave in this manner in Ancient Greece. This role reversal between Helena and Demetrius suggests that in Ancient Greece, women were generalized as insensible and unable to make proper judgments and hence needed a male guardian.  [10]  By getting Helena to play the role of men, Shakespeare creates comic relief as the audience sees it as ridiculous and absurdly funny. In addition, some members of the audience may feel sympathetic for Helena instead. Inducing sympathy and challenging the audiences perception of women could have been Shakespeares intentions to promote equal treatment regardless of gender. Nonetheless, this seemingly comic situation still holds true to this day as we, to a small extent, still stereotype women as human beings to be wooed by men despite various organizations pushing for female equality. This may be due to our genetic makeup as human beings or cultural influences about women but we do not exactly know. The final instance of a power struggle between the genders occurs between Theseus and Hippolyta. In Act 5 Scene 1, Hippolyta voices out that she disagrees with Theseus on the events that happened to the lovers the previous night. While Theseus says that he may never believe these antique fables (V.i.2-3), Hippolyta disagrees and says that it must have been true because all their minds transfigured together (V.i.24) and it was more witnesseth than fancys images (V.i.25). Hippolytas verbal answer can be seen in two ways. Firstly, Michael Boyd, a stage director implied that Hippolyta has accepted Theseus as she gives her husband a kiss. This suggests that Hippolyta is simply discussing the whole issue about the lovers with Theseus. The darker way of looking at this is that Hippolyta is involved in struggles for power in a patriarchal society.  [11]  In doing so, Hippolyta empowers the female gender by going against how women were supposed to be submissive and agreeable to their husb ands. In conclusion, I hope this essay demonstrates Shakespeares several conscious and subconscious feminist intentions, through A Midsummer Nights Dream, in his portrayal of women as opposition to the supposed virtues of marriage.  [12]  More importantly, this paper would have suggested that A Midsummer Nights Dream may be interpreted to imply Shakespeare being a proto-feminist who understood and sympathized women who were treated unfairly.

Eve Essay -- essays research papers

Reinventing Literary History- Cregan  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Joselyn Wohl Paradise Lost by John Milton  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  2/16/99   Ã‚  Ã‚  Ã‚  Ã‚  It is obvious to the reader that John Milton blames Eve entirely for initiating the original sin and thus losing Paradise. It is she who convinces her husband to allow them to work separately, and it is she who is coerced to eat the fruit that was expressly forbidden by God. John Milton’s view is patriarchal, but involves a contradictory description of Eve as logical, for men at that time did not view women as intelligent. Milton’s demonstration of Eve’s ability to analyze God’s commands with reason and her own judgment emphasizes his opinion that in order to succeed one needs only to have faith in God, which supersedes all intellect, for God is the most knowledgeable being. Adam has the undying faith necessary to remain in Paradise, but Eve obviously does not and is therefore responsible for her sins, and for their banishment.   Ã‚  Ã‚  Ã‚  Ã‚  In deciding how Adam and Eve will carry out their daily labors, Eve wants to work apart from Adam and to â€Å"divide [their] labours† because   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  While so near eachother thus all day   Ã‚  Ã‚  Ã‚  Ã‚  [Their] task [they] choose, what wonder if so near   Ã‚  Ã‚  Ã‚  Ã‚  Looks intervene and smiles, or object new   Ã‚  Ã‚  Ã‚  Ã‚  Casual discourse draw on, which intermits   Ã‚  Ã‚  Ã‚  Ã‚  [Their] day’s work brought to little, though begun   Ã‚  Ã‚  Ã‚  Ã‚  Early, and th’hour of Supper comes unearn’d (ix, 220-224). Eve’s rationalization for working separately from Adam is that she thinks that they will be able to get more work done considering the fact that they will not be distracted by each other. Adam feels protective over Eve and is fearful that the â€Å"malicious Foe/ Envying [their] happiness, and of his own/ Despairing, seeks to work [them] woe and shame/ By sly assault† (ix, 253-256). Adam is taking into careful considerat... ...ton emphasizes a woman’s inability to think without her husband, because when Eve goes off on her own and tries to use â€Å"logic† she sins. The Serpent’s â€Å"words replete with guile/ Into her heart too easy entrance won... and in her ears the sound/ Yet rung of his persuasive words, impregn’d/ With Reason, to her seeming, and with Truth† (ix, 733-738|). Milton is insinuating here that the serpent’s malicious lies seemed like the truth to ignorant and naive Eve. Eating the fruit explicitly forbidden by her creator, she is guilty of the fall of Paradise, despite her obvious intelligence and reasoning. The irony of Milton’s argument is that Eve does have a well functioning brain, but he final judgment is wrong. Women may be intelligent but they are not wise because Eve has sinned against God, and there is no worse act that a Protestant can commit. In order to be successful in life, one must possess wisdom, and it seems that Milton does not place it within Eve’s character, but in Adam’s character, the man. In conclusion, even though a woman can think analytically, she cannot make wise judgements on her own and is susceptible to mistakes and sins, usually brought about by foul temptation. Eve Essay -- essays research papers Reinventing Literary History- Cregan  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Joselyn Wohl Paradise Lost by John Milton  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  2/16/99   Ã‚  Ã‚  Ã‚  Ã‚  It is obvious to the reader that John Milton blames Eve entirely for initiating the original sin and thus losing Paradise. It is she who convinces her husband to allow them to work separately, and it is she who is coerced to eat the fruit that was expressly forbidden by God. John Milton’s view is patriarchal, but involves a contradictory description of Eve as logical, for men at that time did not view women as intelligent. Milton’s demonstration of Eve’s ability to analyze God’s commands with reason and her own judgment emphasizes his opinion that in order to succeed one needs only to have faith in God, which supersedes all intellect, for God is the most knowledgeable being. Adam has the undying faith necessary to remain in Paradise, but Eve obviously does not and is therefore responsible for her sins, and for their banishment.   Ã‚  Ã‚  Ã‚  Ã‚  In deciding how Adam and Eve will carry out their daily labors, Eve wants to work apart from Adam and to â€Å"divide [their] labours† because   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  While so near eachother thus all day   Ã‚  Ã‚  Ã‚  Ã‚  [Their] task [they] choose, what wonder if so near   Ã‚  Ã‚  Ã‚  Ã‚  Looks intervene and smiles, or object new   Ã‚  Ã‚  Ã‚  Ã‚  Casual discourse draw on, which intermits   Ã‚  Ã‚  Ã‚  Ã‚  [Their] day’s work brought to little, though begun   Ã‚  Ã‚  Ã‚  Ã‚  Early, and th’hour of Supper comes unearn’d (ix, 220-224). Eve’s rationalization for working separately from Adam is that she thinks that they will be able to get more work done considering the fact that they will not be distracted by each other. Adam feels protective over Eve and is fearful that the â€Å"malicious Foe/ Envying [their] happiness, and of his own/ Despairing, seeks to work [them] woe and shame/ By sly assault† (ix, 253-256). Adam is taking into careful considerat... ...ton emphasizes a woman’s inability to think without her husband, because when Eve goes off on her own and tries to use â€Å"logic† she sins. The Serpent’s â€Å"words replete with guile/ Into her heart too easy entrance won... and in her ears the sound/ Yet rung of his persuasive words, impregn’d/ With Reason, to her seeming, and with Truth† (ix, 733-738|). Milton is insinuating here that the serpent’s malicious lies seemed like the truth to ignorant and naive Eve. Eating the fruit explicitly forbidden by her creator, she is guilty of the fall of Paradise, despite her obvious intelligence and reasoning. The irony of Milton’s argument is that Eve does have a well functioning brain, but he final judgment is wrong. Women may be intelligent but they are not wise because Eve has sinned against God, and there is no worse act that a Protestant can commit. In order to be successful in life, one must possess wisdom, and it seems that Milton does not place it within Eve’s character, but in Adam’s character, the man. In conclusion, even though a woman can think analytically, she cannot make wise judgements on her own and is susceptible to mistakes and sins, usually brought about by foul temptation.

Essay on Satire - Satirizing Optimism in Voltaires Candide :: Candide essays

Satirizing Optimism in Candide Candide is a humorous, far-fetched tale by Voltaire satirizing the optimism promoted by the philosophers of the Age of Enlightenment. It is the story of a young man's adventures throughout the world, where he witnesses evil and disaster. Throughout his travels, he adheres to the teachings of his tutor, Pangloss, believing that "all is for the best in the best of all possible worlds," (Voltaire 4). Candide is Voltaire's answer to what he saw as an absurd belief proposed by the Optimists. "Candide...is a profound attack on philosophical Optimism and, through it, all philosophical systems that claim falsely to justify the presence of evil in the world," (Mason 1). "Candide anatomizes the world's potential for disaster and examines the corresponding human capacity for optimism," (Bell 1). Though he was by no means a pessimist, Voltaire refused to believe that what happens is always for the best. The Age of Enlightenment is a term applied to a wide variety of ideas and advances in the fields of philosophy, science, and medicine. The main feature of Enlightenment philosophy is the belief that people can actively work to create a better world. "It is customary to present Candide as the result of Voltaire's reaction to Leibniz and Pope,"(Wade 1) two of the main philosophers of the enlightenment era. While Voltaire's Candide is heavily characterized by the primary concerns of the Enlightenment, it also criticizes certain aspects of the movement. It attacks the idea of optimism, which states that rational thought can inhibit the evils perpetrated by human beings. Voltaire did not believe in the power of reason to overcome contemporary social conditions. The attack on the claim that this is "the best of all possible worlds" is apparent throughout the entire novel. Throughout the story, satirical references to this theme contrast with natural disaster and human wrongdoing. When reunited with the diseased and dying Pangloss, who had contracted syphilis, Candide asks if the Devil is at fault. Pangloss simply responds that "the disease was a necessity in this 'the best of all possible worlds', for it was brought to Europe by Columbus' men, who also brought chocolate and cochineal, two greater goods that well offset any negative effects of the disease,'" (Voltaire 17). The multitudes of disasters, which Candide undergoes, leads to the abandonment of his belief in optimism. When asked "What's optimism?" by Cacambo, Candide replies, "Alas.

Principles Of Implementing Duty Essay

1. Explain what it means to have a duty of care in own work role Duty of care is a requirement that a person act toward others and the public with watchfulness, attention, caution and prudence that a reasonable person in the circumstances would. If a person’s actions do not meet this standard of care, then the acts are considered negligent, and any damages resulting may be claimed in a lawsuit for negligence 2. Explain how duty of care contributes to the safeguarding or protection of individuals Duty of care contributes to the safeguarding of individuals because as a social care worker you are responsible to; Recognise physical, emotional and psychological needs of individuals by understanding what is required for health and well-being, to observe and record ‘indicators’ of differences and changes and to show empathy and support. Anticipate danger and manage risks by carrying out assessments, avoiding hazards and carrying out health and safety checks Intervene and support in the event of illness and injury by carrying out first aid, seek help or advice, communicate with health professionals and relatives and report to appropriate authority 3. Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights Sometimes individuals may want to do something which could be a risk to their Health and safety. As a care assistant you have a duty of care to that person and you must do all that you can to keep them safe but you also have a duty to respect the individual’s rights and choice, so you have a dilemma. It could be that the individual no longer wishes to use her walking frame,  but her care plan states that she needs it to move from place to place and you are to ensure you encourage its use. In this scenario you could carry out a risk assessment to ensure that it is managed as safely as possible. You would need to explain the risks involved to the individual and make sure they understand. You could come to a compromise, to use a stick for a while instead, to see how they managed, then monitor the situation. All this should be documented including any risk assessment carried out. If the individual still insists on walking unaided you should get them to sign to say they are aware of the risks involved. 4. Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care There are many ways to manage risks associated with conflicts and dilemmas: Allowing individuals to explore with guidance, Making individuals aware of potential hazards and dangers, Allowing individuals to acquire life skills through learning how to cope with risky situations, Staff ignorance, Parents are a risk to staff if reported to social services. 5. Explain where to get additional support and advice about conflicts and dilemmas Colleagues the person’s family and friends GP Care professionals Advocates Union official Regulators 6. Describe how to respond to complaints listening to the complaint giving the complainant time and respect recording the information reporting to a senior member of staff accessing the Complaints Policy ensuring the complainant has access to the Complaints Policy ensuring the complainant knows what will happen next. Responding to complaints, whether made by a parent or a staff colleague, you should always keep professional and listen to what the person has to say. You should keep calm and by being respectful and apologising when necessary which helps to diffuse potential conflict. Complaints need to be resolved as quickly as possible and constructively to avoid creating a bad atmosphere for all those involved. When responding to a complaint, it is important to listen to the other person’s point of view. You should avoid making personal comments and focus on the facts throughout. Always apologise if you are wrong and explain how you will resolve the situation. 7. Explain the main points of agreed procedures for handling complaints The Complaints policy is a recorded and documented procedure that is available. The complainant is listened to and respected. The Complaints Policy is time-based and the complaint is dealt with in a documented time-frame. Complaints are normally dealt with by nominated members of staff. The procedure is clear If a member of staff or a parent wishes to make a complaint they should discuss their complaint with the setting leader first where most complaints can be resolved quickly. If the parent or member of staff is not happy with the outcome they should then put their complaint in writing to the setting leader who can then pass the details onto the owner or chairperson of a committee run setting. The setting will look into the complaint and once they have come to a conclusion the setting leader can arrange a meeting with the person who made the complaint to discuss the outcome. If the person is still not happy with the outcome they can ask for a further meeting with the setting leader and the owner or chairperson where they can also invite a representative. They can then all meet up to try and come to a conclusion.  Everything at this meeting will be noted and recorded. If the complaint can still not be resolved at this meeting then a further meeting can be made where an external mediato r is invited.

Communication Styles Worksheet Essay

You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling.  Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. Hi,  I wanted to follow up with you on the conversation we had last night about you attending University of Phoenix. There are many resource’s available to help you with reaching your goals. To start there is the CWE (Center for Writing Excellence). It has a wealth of information and guides to help you with grammar and writing. There is also the program Riverpoint Writer which will actually take your information and turn into a well formatted paper. It will even help with quotes and references and turn them into properly formatted citations. The University also has the plagiarism checker which will review your papers and help you to avoid plagiarism. Last but certainly not least there is WritePoint. When you finish writing your papers and before you turn them in you can send them to Write Point. This is just like having your very own proofreader available any time day or night. The program will actually add suggestions to your paper to let you know what needs to be fixed or help you make changes to have them sound better. All of these programs are available to all students starting the day you enroll. Hope this helps in you decision! You asked your facilitator to review your e-mail draft. She liked what you wrote and asked you to write a summary to post in the class forum for the other students to read.  Write a 150- to 200-word summary for your class of the resources available to students. Remember to write using an academic tone. The University of Phoenix has many resources available to students to help be successful in continuing their education. For example the Center for writing excellence (CWE) is found in the University’s online library. This is a tool that helps students become better writers. It has many programs such as Plagarisism Checker which will review your writing for any possible palgarisism and guarantee you turn in original work. There is also WritePoint which will review your writing and give feedback on how to improve your paper. Riverpoint writer is another good tool to help students learn to format in the APA style. Another useful program is the Center for Mathematics Excellence which is also found in the online library. This program has many tutorials, videos, and practice problems to help students become more comfortable with mathematics. There is also the building mathematics confidence which students can use to become reacquainted with math before starting their first mathematics class.

Mason-Caree, Renaissance Architecture

Part. B: Matson-Career. Since High Renaissance period was highly influenced by the Roman culture, the Roman orders of columns were applied in the architecture and most building plans and fade were symmetrical. One of the examples which can be brought from Roman times is the Matson-Career. It is an ancient building located in southern France, and considered to be one of the best preserved Roman temples. The three stepped floor was replaced with a tall platform, and the columns along the sides of the temple were converted to engage columns. Roman Architecture: Essential Humanities†) Units of measurements were based on the human scale and it was in mathematical proportions. One of the best examples of this is Laurent Library by Michelangelo. The Laurent Library was and still considered to be one of his greatest architectural achievements. The significance of the decoration of the library was the fact that they were handmade. The library is considered to be one of the most unified works of the High Renaissance in Florence. (â€Å"Laurent Library – Florence.Laurent Library) The reason why Laurent Library is so special is the fact that it shows the most complete examples of mannerism as its structure, both interior and the furniture. Mannerism comes from the Italian word â€Å"mariner†, which meaner ‘style,' and thus defines the sense of the artist's characteristics. The root of â€Å"Mannerism† originates from Rome at the end of the Renaissance time period. Since it is during the Late Renaissance, it was greatly influenced by the classicism and naturalism of High Renaissance; which was the impact of reformation.It was against he equilibrium of form and proportions of the Renaissance and it was notable in the way it was the period bridging the High Renaissance and the Baroque. The creation of Mannerism was the fine turning point of the historical and stylistic of the period in the way it was an explosion of originality but perfectly fits in the harmony of architectural forms. Laurent Library is unique in the way that it adapts mannerism but the late works of Michelangelo was influenced the mannerist.Michelangelo was praised for his breaking of the ancient architectural theory while other architects ere strictly following the theories. One of examples in Laurent Library was the stairway; its intention of the existence was more like a freestanding sculpture rather than functional architecture. Michelangelo architecture engaged many classical styles like the columns, capitals, bases and myriad as well as other elements from ancient Greece and influenced modern society 21 the century. The Laurent Library is a demonstration of how architects can be creative. Mason-Career, Renaissance Architecture By leukemia

Operations Management in Business Essay

In writing this assignment the template provided by the college has been used helping in completing the Assignment in the correct format. Information for this assignment has been collected from various sources such as academic pieces of writing from textbooks and lecture notes. Information on the company has been gathered from the organisations website, journal articles and government statistics. References will be provided at the end of the assignment under the referencing section. LO1: Understand the structure and aims of business organisations LO1.1 Explain the importance of operational management Operation management can be identified as a complete set of managerial activities employed by the organization to transform resource inputs into product and service outputs. So the resource inputs are the factors of production such as materials, parts, supplies, technologies, capital, human resources and information. The transformational process is that set of activities through which operations managements produces output that is value to a customer or client in the organization’s external environment. So the concept of adding value is critical to operations management. So when operations add value to the original cost of the resource inputs, where a business can generate profit or non profit org can provide public services  to the society. So no organization can be successful unless they manage their operations efficiently. An organization has to manage its operations in an effective manner so that customers will get a satisfactory output. Read more:  Operations Management Essay Why an operation manger position is important to Kingslice 1.To take capacity decisions: That is as operation manager, has to decide how much capacity will be needed and need to identity how flexible capacity should be. 2.To take facilities decisions: So operation manger has to decide where should facilities be located and also how many facilities will be needed and what size they should be. 3.To make workflow and technology decisions: Operation manger should decide what workflow layout would be best for Kingslice and also what technology should be used. 4.To make materials and inventory decisions: How often should inventory be ordered and how large should inventory levels be. 5.Have to make quality decisions: As a bread producing company how Kingslice can achieve best quality outputs and what level it should be. So as the operation manger in Kingslice it is really important to concentrate on productivity and profitability. So as the operation manager I have to look at Quality, Efficiency and Effectiveness issues in the company. †¢Quality Standard: As it is expected to produce various kinds of breads to meet customers’ needs it is very necessary to maintain standard quality in products. Eg: Wholemeal bread, White bread, Gluten-free bread. To ensure quality, the right ingredients must be bought at a reasonable price to be competitive among the rivals. So the Economic Order Quantity model will be an effective tool in this case. †¢Efficiency Standard: Should reduce wastage and need to produce the right amount of breads according to sales. It is very important that all the equipments need to be up to date according to new technology bakers should be well trained. †¢Effectiveness Standard: This will help Kingslice to generate more profit and will attract more investors in to the organization. So having skilful staffs and proper equipment will help to lift up the effectiveness in Kingslice. LO1.2 Explain the need to produce safely; on time; to cost; to quality and within the law Operational efficiency is the ability of an organization to deliver products or services to its customers in the most cost-effective manner possible while still ensuring the high quality of its product, service and support. To improve operational efficiency it’s important to analyze the current situation of the company, which occurs when the right combination of the people, process and technology come together to enhance the productivity and value of any business operations, while reducing the cost of routine. It is important for, Kingslice as bread producing company to, -Decrease operational cost and optimize efficiency -Manage and develop product quality and ensure regulatory compliance -Generate a real time demand driven sales and operational planning process âž ¢Safety Kingslice should guarantee that safety of all staffs. Staffs need to carry out a health and safety trainings which will be useful be more cautious at work and react efficiently to safety issues. Equipments should be service over period of time to prevent any danger. âž ¢Cost Minimising wastage will help Kingslice a lot. So the saved money saved could be used in other departments which lack facilities. Avoiding unnecessary cost will help the company to stay competitive. âž ¢Time Producing the bread on time will help Kingslice honouring its contacts to the retailers. By this act, other retailers can switch to Kingslice. âž ¢Quality Customer and retailers feedback need to be taken in to consideration seriously so that we can identify which areas need to improve the most. Having regular meetings with staffs is another form of feedback where ideas can be discussed as well as issues in how to improve quality. âž ¢Legislation To maintain our competiveness and reputation in the market Kingslice need to stick on to the law. Health and safety policy should be respected by giving the staffs the necessary equipments to work. There are laws that protect the environment; at Kingslice we should try to recycle waste. LO1.3 Explain the link between operations management and strategic planning Operations management deals with designs, management with products, processes, services and supply chains. It is considered that the acquisition, development and resources utilization that company needs to provide the goods and services to fulfil their customer’s needs. So basically it is the acquisition of resources and processes them into finished goods according to the customers’ wants and the business goal. Strategic planning is a method for a company planning the present based on the projections what will be needed in the future. So it is a road map to direct the business from where it is now where it will like to be Strategic planning gives a clear view on: †¢How resources should be allocated. †¢The issues need to be addressing. †¢The strengths and weaknesses. . Strategic Planning Process Link between Strategic Planning and Operation Management In Kingslice, as the operational manger should be able operate following operations strategies, †¢Ability to produce bread at low cost †¢Ability produce in accordance with specification and without error †¢Ability to do things quickly in response to customer demands and thereby offer short lead times between when customers orders a product and when they receive it. †¢Ability to deliver products in accordance with promises made to customers †¢Ability to change the volume of production †¢Ability to change the mix of different products Eg: Wholemeal bread, White bread †¢Ability to innovate and introduce new products Eg: Gluten-free bread, Multi-seed bread Applying the SWOT analysis in Kingslice, -Strengths: Get the best out of the staffs and equipping well trained staff and technology. -Weaknesses: Need to reduce the wastes and have to follow or standard recycling method. -Opportunities: Innovating products and change package design will help to increase the sales. -Threats: competitors and health and safety issues LO1.4 Produce a systems diagram to illustrate a typical business LO2: Understand the link between operations management and strategic planning LO2.1 Explain the ‘Three Es’ (economy, efficiency and effectiveness) In this 3 Es’ theory it is often referred to Value of Money. †¢Economy –Minimising the cost of resources (doing things at a low price) This covers financial side of work carried out. It is measured by considering the cost of resources consumed into value of output delivered. †¢Efficiency –Performing tasks with realistic attempt (doing things the right way) This can be measured in terms of the inputs required to generate the outputs. So if a task can be finished with less resources, the efficiency is been improved. †¢Effectiveness –The point to which objectives are met (doing the right things) This can be measured by setting up a target before a task begins and then evaluating whether the targets have been achieved not. †¢Integrating 3Es use of the resources in improving quality o f the products and the customer service in Subway So this 3Es are interrelated so as operations manger when dealing with improving quality and customer service its necessary to consider all 3. So I can suggest following, †¢Benchmarking against other rivals for indications as to whether we are â€Å"economic enough†, â€Å"efficient enough† and â€Å"effective enough†. †¢Comparing with other parts of our organization †¢Measuring and interpreting trends over a period of time †¢Aiming to continuous improvement So I would suggest following measures to improve above qualities in Subway, †¢Economy Performance Measures: Maintaining a cost per unit Comparing the actual cost input with planned input †¢Efficiency Performance Measures: Minimising the waste Make sure staffs well trained Equipment must be up to date †¢Effective Performance Measures: Storing the right amount of stocks Identifying the best selling meal depending on the location Identifying the target customer group Responding to customer feedbacks LO2.2Explain the tension between cost minimisation and quality maximisation. Cost minimisation aims to achieve the most cost efficient way of delivering goods and services achieve the essential level of quality. Customer is the main root in Tesco Plc, without them they cannot survive in the completive market. While offering good customer services and the good quality products need to have an idea about the cost minimization of the product as well. So in this case I realised major out flow of the company is marketing and branding cost. Therefore I have to identify better marketing and branding technique to drop overall Tesco marketing and branding cost for our products. But marketing is very vital to survive in this competitive market (ex.Asda, Sainsbury’s, Morrisons, Waitrose) Thus have to look any alternation cost to reduce rather than cutting marketing cost. I came with an idea to reduce production cost at controlling, †¢Minimise the extra over time, †¢Minimise unnecessary utility expenses †¢Management ordering –then we can reduce transport cost and increase the sales in an efficient way. †¢Hence some Tesco expresses don’t have their own bake off it will be good move to build their own bake off to control waste, cost and provide high quality products. In the mean time I have given my attention to best customer services throughout our entire retail shops. By  advising all retail managers to look after extra satisfactory stock at any time and maintain all warehouse activities including production ,servicing and manage of chilled foods and grocery items while minimum of wastage and maximising customer satisfaction towards highest profitability margin while in according to control the safety features. To increase the customer services I manage to conduct, †¢Proper training programme to all our staff. †¢Evaluate the retail shops and individual staff by’’ mystery shopper’’ †¢Well experience new staff recruitment, LO2.3 Evaluate the significance of the five performance objectives that underpin operations management Strategy in a business organization is essentially about how the organization seeks to survive and prosper within its environment over the long-term. The decisions and actions taken within its operations have a direct impact on the basis on which an organization is able to do this. The way in which an organization secures, deploys and utilizes its resources will determine the extent to which it can successfully pursue specific performance objectives. Slack et al. (2004) argue that there are five operations strategies: 1 Cost: The ability to produce at low cost. 2 Quality: The ability to produce in accordance with specification and without error. 3 Speed: The ability to do things quickly in response to customer demands and thereby offer short lead times between when a customer orders a product or service and when they receive it. 4 Dependability: The ability to deliver products and services in accordance with promises made to customers (e.g. in a quotation or other published information). 5 Flexibility: The ability to change operations. Flexibility can comprise up to four aspects: †¢The ability to change the volume of production. †¢The ability to change the time taken to produce. †¢The ability to change the mix of different products or services produced. †¢The ability to innovate and introduce new products and services. Operations strategy has a vertical relationship in the corporate hierarchy with business and corporate strategies, and horizontally with the other functional strategies, most notably with marketing strategy. Operations strategy might come about in a top-down or a bottom-up process with regard to business and corporate strategies. Similarly, an operations strategy might be developed in response to market requirements (i.e. market-led) or be based on the capabilities of its operations. Slack et al. (2004: p.67) argue that an operations strategy concerns the pattern of strategic decisions and actions, which set the role, objectives, and activities of operations’. Their use of the term ‘pattern’ implies a consistency in strategic decisions and actions over time. LO3 Understand how to organise a typical production process LO3.1Explain linear programming Linear programming is the process of taking various linear inequalities relating to some situation, and finding the â€Å"best† value obtainable under those conditions. Let X be the number of items produced in Basic and Y be the number of items produced in Deluxe. Let P be the profit from both Basic and Deluxe. Then; 10X+ 15Y= P A maximum units of capital is 100. Then; 100≠¥4X+5Y——————requirement 1 Maximum labour availability is 60 hours Then; 60 ≠¥2X+4Y 30≠¥ X+2Y——————-requirement 2 The number of items of the products should be greater than or equals to zero. Then; Y≠¥0 and X≠¥0 Graphical method is used to solve the problem 3 points are available and the 4th point should be derived from the graph Point (0,15) , (0,0) and (25,0) is available , X=16.7 and Y= 6.7 substituting in P= 10x+15y P=167 + 100.5 =267.5 Therefore the maximum profit = 267.5 LO3.2 Evaluate critical path analysis and network planning Critical path analysis is a step by step technique for process planning. This is series of activities determining the earliest completion of the project and schedule network analysis techniques used to identify the schedule flexibility and the critical path of the project schedule network diagram. The critical path is the longest path (sequence of activities) in a project schedule network diagram. Because it is the longest path, it determines the duration of the project and hence the finish dates of the project given the start date. CPA requires careful planning so projects can run smoothly. Improve efficiency and cash flow, therefore materials can be ordered to arrive only as they are needed. Critical path analysis †¢May be used as part of the decision making process. †¢Enables a firm to plan and monitor operations. †¢Time related – identifies the maximum time for an operation to be completed. †¢Identify potential problems in implementing operation. †¢Identifies where and when resources (including human ones) are needed. The approach is in three parts. †¢Create the network – break the overall task down into discrete activities and then create a logical network showing the relationship between the activities in terms of what follows or precedes what. †¢Calculate the timings – make estimates of the time required for each activity and calculate the total time required for the project and the critical path – the path of activities which must happen to estimate if the project is to be completed on time. †¢Update and monitor progress – this is where critical path analysis is really important in areas such as constructions. Having  formed the network and made the estimates and initial calculations, the progress of the activities can be monitored and the whole network updated as work progresses, to ensure that the project completion is not delayed. Example- The following tasks, estimates and precedence have been agreed in a project. TaskActivityEstimated datesprecedence AWrite project initiation document3- BResearch site one4A CResearch site two2A DDocument requirements – site one6B EDocument requirement – site two5C FDefine non – functional requirements2A GDefine agreed requirements3D,E,F HWrite invitation to tender4G Total days29 So we can prepare a project network for this project. After that we can be able to identify which activities are on the critical path of the project. Observing this path we can be able to infer the estimated elapsed duration of the project. The project network for this project- Critical path = ABDG H = 3 + 4 + 6 + 3 + 4 = 20 days In order to complete to this project take 29 days normally but after applying  critical path can be able to finish this 20 days and we can save 9 days from this. LO3.3 Explain the need for operational planning and control Operational planning and control decisions involve arrangement and control of labour, materials, and capital input to produce the required quantity and quality of production most efficiently. Operational planning and control are based on forecasts of future demand for the output of the system. But even with the best possible forecasting and the most finely tuned operations system, demand cannot always be met with existing system capability in a given time period. †¢Unexpected market trends †¢new product developments †¢competitors’ actions Can throw the forecasts off and problems in the operations system can reduce capacity. At these times, shorter term managerial decisions must be made to allocate system capacity to meet demand.   Long term planning involves factors such as fixed capacity planning and product planning. These decisions will affect the organization in the long run. Medium and short term planning involves variable capacity planning, product forecasting, operations scheduling and inventory management. Operation manger organises the operations functioned be allocating responsibilities and creating structures. To ensure business will run smoothly in the long run following planning and controls have to take in to action âž ¢Routing: _ decides the quality and material type _organizing production control forms _investigating which part of the product need to produced or bought âž ¢Scheduling Preventing unnecessary delays and completing operations successfully and efficiently. _Master scheduling _Manufacture scheduling âž ¢Despatching How the process and operations are done through the route sheets. _Centralised Despatching _De-centralised Despatching âž ¢Follow up and expediting âž ¢Inspection LO4 Be able to apply relevant techniques to the production of an operational plan for a typical business LO4.1 Produce a set of clearly defined operational outcomes Companies achieve operational outcomes by reducing or avoiding costs. We can use SMART tool to define the outcomes †¢Specific: Clear and definite terms describing abilities, knowledge, values, attitudes and performance. †¢Measurable: It is feasible to get the data and data are accurate and reliable so it can be assed in more than one way. †¢Aggressive but Attainable: Has potential to move the organization forward. †¢Results-oriented: Describes what standards are expected from customers. †¢Time-bound: Describes where organization would like to be within a specific time period †¢As the Operations Manager at Curry’s, †¢When a customer orders for any particular product online it will be delivered next day, so as the operational manger if we can improve that same day service. It will enhance the quality of customer service provided by Curry’s. †¢Reviewing all the shifts and rescheduling the staff rota. So we can put more staff in the busy periods so it will help to provide excellent customer service because customers won’t be waiting in the long queues to get served. †¢Customer Returns have a bad effect on the business so as operation manger need to ensure the customer to remain faithful to Curry’s. Discount vouchers, Percentage discounts can be issued to the customer. This will satisfy customers. †¢Some customers experience problems in going through the catalogues. By having trained staffs, it is promising for them  to offer help to the customers who wish to use their assist in deciding which particular product the customers are looking for. †¢As the operation manger, need to compliance with budget and stability in curries. LO4.2 Produce a network plan and indicate the resultant critical path TaskActivityEstimated datesprecedence ASearch for suppliers and prepare storage10- BObtain quotation and get the approval 20A CPlace Order5B DInform The accountant 10C EReceive Goods20D G H FReceive invoice15A GChecking goods and acceptance5F, C HMake payment15A Total days LO4.3 Explain how quality could be defined and maintained Quality means different things to different organizations depending on the context. In curry’s quality is more likely to mean service excellence and customer care which is measured in terms of meeting customer expectations and customer satisfaction. http://www.iia.org.uk/en/Knowledge_Centre/Resource_Library/quality.cfm †¢how to ensure the overall quality standard in curry’s -Providing vision and direction to achieve results. -Making decisions using accurate data and facts. -Delivering value through the development of individuals -Managing process through an integrated approach -Increasing efficiency -Focusing on customers and anticipating future needs -Continuous improvement Quality management tools, standards and models -ISO 9000 series -Total quality management -Investors in people -Service excellence -Six sigma †¢To achieve quality standards in curry’s need to, -Provide quick response to customer feedbacks and problems -Have fully trained staffs -Revise supply chain of the products if products, defects higher than the returns expected per day. -Have up to date software’s and hardware’s to provide after sales services if required Conclusion and recommendation Operations management is a broad area of business management that involves labor relations, statistics, manufacturing control, and policy creation, among other things Being a good operation manager demands lots of hard work and dedication as he/she has to demonstrate how he/she manage scarce resources, time, cost, quality and so on. Planning and control has to be carefully monitored and in case the latter go out of hand it is impossible to keep the business on the right track Reference Investopedia. (2011). Operations Management. Available: http://www.investopedia.com/terms/o/operations-management.asp#ixzz1j2qL9mmN MIT Sloan School of Management. (2012). Operations Management. Available: http://sloan.mit.edu/omg/om-definition.php. Operations Management. (2012). Operations Management. Available: http://www.operationsmanager.com/operations-manager-fields/operations-management-careers/attachment/opmgmt_graphic/. Angell, Linda C., and Robert D. Klassen. â€Å"Integrating Environmental Issues into the Mainstream: An Agenda for Research in Operations Management.† Journal of Operations Management. August 1999. Weiss, Howard J., and Mark E. Gershon. Production and Operations Management. Allyn and Bacon, 1989. Bateman, Thomas S., and Carl P. Zeithaml. Management: Function and Strategy. Richard D. Irwin, 1990. Ashim G. 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Analytical Report on Business Organization Essay Example for Free

Analytical Report on Business Organization Essay Diamond  Stars  Group  of  companies      From:      CEO   Myanmar  Imperial  Clinic  (MIC)      Date:      Subject:                                                      04th  April,  2013   Analytical  Report  on  Business  Organization    Executive  Summary   In  early  2009,  Myanmar  Imperial  Clinic  was  set  up  by  Myanmar  Medics  Co. ,  Ltd. Because  of  its   extensive   range   of   medical   services   and   accurate   diagnostic   tests   by   international   recognized   specialists  and  outstanding  clinical  staff,  it  was  famous  and  generated  profits  at  that  time. But  along   with   the   competition   of   high   investing   clinic,   lack   of   control   of   the   specialists   and   insecure   environment   of   the   staff,   the   organiza tion’s   performance   has   declined   in   2012. Therefore   the   reputation  of  the  clinic  gradually  goes  down. So  that  in  2013,  Myanmar  Medics  Co. ,Ltd. was  being   acquisition   by   Diamond   Stars   Group   of   companies   which   is   operating   in   various   industries   in   Myanmar. The  organization  will  be  reformed  by  the  encouragement  of  our  chairman. Profile   Name  Ã‚      Location         –  Myanmar  Imperial  Clinic  (MIC)     Ã¢â‚¬â€œÃ‚  Hledan,  Kamaryut  Township   –  8520  sqft   –  6  stories  building     Ã¢â‚¬â€œÃ‚  40  bedded  general  health  care  centre   ? 166  employees Compound  Size  Ã‚   Building  Ã‚   Type      Size Fifth  Floor Fourth  Floor Third  Floor Second  Floor First  Floor Ground  Floor Building  Information Ground  Floor   –  Reception,  Emergency,  Pharmacy,  Lab,   Cashier First  Floor  Ã‚   –  15  Outpatient  Rooms,  Waiting  Area,   Store Second  Floor  Ã‚   –  1  Operation  Theatre,  1  Labour  Room,   10  Inpatient  Rooms  for  OG Third  Floor  Ã‚   –  20  Inpatient  Rooms  for  Medicine  &   Child Fourth  Floor  Ã‚   –  1  Operation  Theatre,  10  Surgical   Inpatient  Rooms Fifth  Floor   – Clinical  Office    Proposal  for  the  Restructure  of  the  Organization   (1)  Long  Term  Plan/Strategy      Vision:  Ã‚  Ã‚   Being   a   provider   of   health   care   service   renown   for   compassion,   sympathy   and   respect   on   human  being  in  pursuit  of  own  healthy  and  well  being  state  by  applying  high  quality  tools   and   skilful   professional   in   ensuring   long   term   effectiveness,   MIC   stands   for   saving   your   money,  time  and  lives. Mission:   With   knowledge,   skill   and   passion,   we   all   do   value   and   respect   our   patients   and   clients’   desires. We  value  our  patients  as  the  way  we  value  our  professional. We  care  our  patients  as  the  way  we  do  to  our  family. We  practice  our  best  knowledge  in  our  work. Objectives:   To  increases  overall  satisfaction  rates  of  patients,  employees,  doctors  and  visitors. To  ensure  patients  receive  the  ultimate  care  and  medical  attention  to  bring  about  a  speedy   recovery. To  increase  range  of  services  for  customer  needs  and  demands. To  maintain  safe  and  hygienic  environment. To  achieve  99%  of  patient  Ã‚  feedback   To  provide  early  diagnosis  and  affective  treatment  to  all  clients  with  different  diseases. To  be  recognized  our  clinic  as  a  trusted  obstetrical  clinic  within  the  first  three  years. To  expand  our  service  in  diagnostic  and  treatment  year  by  year. To  improve  and  maintain  our  treatment  procedures  and  emergency  services (1. 1) ? (1. 2) ? ? ? ? (1. 3) ? ? ? ? ? ? ? ? ? 4   (2)Fundamental  Characteristics  of  Organization  Ã‚   (2. 1)  Old  Organization  Structure  versus  New  Organization  Structure   Our  organization  structure  allows  for  its  efficient  management. Here  is  the  l evel  s  of  management   and  the  activities  of  specific  departments  within  each  level. Old  Organization  Structure New  Organization  Structure 5   (2. 2)  Work  Specialization   To  achieve  competency  of  each  and  every  staff,  a  proper  and  distinctive  job  descriptions  is  vital. (2. 2. 1)  Marketing  Department  Ã‚   ? ? ? Survey  the  market  situation  and  changes  Ã‚   Analyse  the  customers’  feedback   Develop  Ã‚  marketing  strategies  and  mix (2. 2. 2)  Finance  Department   ? ? ? Manage  and  oversee  budgeting  Ã‚   Report   income   statement,   statement   of   financial   report   and   statement   of   cash   flow   to   executive  level   Manage  income  and  expenditure. (2. 2. 3)  Administrative  Department   ? ? ? ? Support  and  coordinate  the  operation  of  the  individual  department   Establish  hospital  policies  and  procedures   Perform  Ã‚  public  relations   Supervise   maintenance   service,   information   service,   housekeeping   and   transportation   services (2. 2. 4)  Human  Resources  Department   ? ? ? ? ? Perform  job  analysis,  job  description,  job  specification,  job  allocation  and  j ob  rotation   Recruitment   Training  and  development  Ã‚   Create  safety  and  pleasant  environment  Ã‚   Negotiate  with  the  visiting  specialists   HR  Planning (2. 2. 5)  Medical  Service  Department   ? ? ? ?             For   doctors   ? to   diagnose   problems,   prescribe   medicines,   be   ready   to   on   call,   to   make   regular  rounding  and  monitoring  patients   For  nurses  Ã¢â‚¬â€œÃ‚  to  emphasize  on  nursing  care  Ã‚   For  lab  technicians  ? to  support  with  accurate  diagnosis  and  to  maintain  medical  laboratory  Ã‚   equipment For  Pharmacist  ? to  monitor  the  storage  and  quality  of  drug 6   (2. )  Chain  of  Command   â€Å"An  unbroken  line  of  authority  that  links  all  the  persons  in  an  organization  and  shows  who  reports   to   whom†Ã‚  (Myanmar  Imperial  College  2013,  Pre? Master  Course  of  Business  Administration,  p? 60)   In   a   clinic,   a   proper   and   clarified   chain   of   command   is   the   fundamental   requirement   to   maintain   and  precede  medical  procedures. Within  the  clinical  departments,  all  the  junior  medical  doctors  must  report  information  concerning   with   patient   to   senior   medical   doctors. These   senior   medical   doctors   have   to   report   only   the   necessary  complaints  and  patient’s  conditions  to  the  principal  medical  doctors. Master  Course  of  Business  Administration,  p. 62)   On   the   clinic   side,   the   span   of   management   of   manager   ranges   from   10   to   20   while   the   administrative  side  the  span  of  management  is  less  than  10. Our  organization  require  less  supervision  because  of   ? ? ? Daily  work  procedures  of  medical  staff  are  quite  stable,  routine  and  repetitive  (eg. History   taking  and  clinical  examination  and  monitoring,  injection)   Staffs  are  concentrated  in  single  location  (e. g. If  the  staff  suits  with  his  current  position  and   if  he  does  not  want  to  shift,  we  will  maintain  his  place) Analytical Report on Business Organization. (2018, Nov 04).